The Measure of Library Excellence
Wilson, Despina Dapias / Del Tufo, Theresa / Norman, Anne E. C.
Todays libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined ...