8 Ergebnisse.

The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer support. Even public agency leaders increasingly recognize the need to offer better service to citizens. This book presents the organizational architecture of customer friendly organizations. How do some private companies and public agencies become customer friendly-by accident or design? Academics and pract...

The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer support. Even public agency leaders increasingly recognize the need to offer better service to citizens. This book presents the organizational architecture of customer friendly organizations. How do some private companies and public agencies become customer friendly-by accident or design? Academics and pract...

James T Ziegenfuss Jr presents a tested model for analyzing organization and management problems and a series of case studies to help the reader apply problem-solving to real experiences. This work is the result of 20 years in consultancy and uses case studies from the public and private sectors to illustrate each of the five categories of problems: technical, structural, psychosocial, managerial, and cultural. The variety and depth of the cas...

James T Ziegenfuss Jr presents a tested model for analyzing organization and management problems and a series of case studies to help the reader apply problem-solving to real experiences. This work is the result of 20 years in consultancy and uses case studies from the public and private sectors to illustrate each of the five categories of problems: technical, structural, psychosocial, managerial, and cultural. The variety and depth of the cas...

Direction, " "Destination, " and "Decisions" are the outcomes of strategic planning, a process used to formulate strategy by helping leaders and employees to define their organization's path, their desired future, and the actions required to move forward. This work presents a series of illustrations, cases, and "lessons learned" from strategy formation and strategic planning experiences in private and public organizations. Each topic begins wi...

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to...

American citizens assume that the future for this country will be a future much like the past-beautiful in many respects. This optimistic view is now countered by those who see a country in decay, struggling to address problems in health care, education, the environment, international affairs, and other sectors. This book calls on citizens and their leaders to build the future they most desire. The future should not happen to citizens but inst...

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