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High achievers are not necessarily smarter or putting in more effort than those around them. But they do have different attitudes and are more careful how they use time. From their perspective they are moving at a comfortable pace. To the typical bystander, they are zipping past. Master The Moment reveals tips from 50 CEOs - all masters of time.

This thesis presents NURBS-compatible subdivision surfaces that combine topological freedom with the ability to represent any existing NURBS surface exactly. This is the first time that subdivision surfaces have been able to extend non-uniform and general-degree B-spline surfaces simultaneously.

Directors and government ministers across the world are increasingly being held accountable for failed IT systems, data loss and poor decisions about their organisation's data. The answer lies in IT professionals working in parallel with their governing body to create an environment where information and information systems can be accessed and used by the appropriate stakeholders. Written in two halves, this valuable book is designed to bridge...

To be effective at a senior level, IT professionals need not only appropriate technical skills and experience, but also a broad understanding of the context in which they operate. Relevant to both small and large companies, this book addresses the social, legal, financial, organisational and ethical issues faced by IT professionals such as intellectual property rights in software, computer misuse, codes of conduct, starting a company and inter...

Increasingly, organisations rely on information for their day-to-day operations, and the loss or unavailability of information can mean the difference between success and ruin. Information risk management (IRM) is about identifying, assessing and prioritising risks to keep information secure and available. This accessible book is a practical guide to understanding the principles of IRM and developing a strategic approach to an IRM programme. I...

Agile practices transform the way organisations carry out business and respond to change. But to realise success, an agile mindset needs to be adopted throughout an organisation, not just within the IT team. This book is aimed at those working in an agile environment or wanting to understand agile practices. Giving a comprehensive introduction to agile principles and methodologies, it will enable readers to apply core values and principles of ...

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provi...

Business analysts must respond to the challenges of today's highly competitive global economy by developing practical, creative and financially sound solutions that will address business problems and grasp new opportunities. This excellent guide sets out the essential toolkit required. It is also ideal for students wanting to gain university and industry qualifications in business analysis and information systems, and is particularly beneficia...

Configuration management is the vital underpinning for IT governance generally and the effective delivery of timely, robust and resilient IT services in particular. This book includes expert feedback from practitioners who have implemented configuration management in a wide range of real environments. It is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to us...

This book is a must-have guide for anyone producing bids and proposals ranging from short covering letters through to tenders for major corporate or government procurement. Numerous mini case studies and quotes from specialists are included. Sales, marketing, project and technical staff will all benefit from reading the book and keeping a copy on their shelves for reference. It is also useful for business students at all levels. Contents inclu...

In order to remain competitive in today's fast-paced business environment, organisations need to ensure that their systems are supporting business needs. The role of the continual service improvement (CSI) manager is to align IT services to evolving business needs by identifying and implementing improvements that support business processes and drive quality service managmement. This highly accessible book gives an excellent introduction to the...

Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction...

Systems development is the process of creating and maintaining information systems, including hardware, software, data, procedures and people. It combines technical expertise with business knowledge and management skill. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide by those already working in the field. It discusses key topics of systems development such as lifecycles, d...

A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.