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Agile is an iterative approach to software development that has rapidly gained popularity in the IT industry as the preferred alternative to traditional project management. For business analysts, adopting an Agile approach can revolutionize working practices. It enables clearer vision and success measure definitions, better stakeholder engagement and a greater understanding of customer needs, amongst other benefits. This book provides a compre...

This book is a must-have guide for anyone producing bids and proposals ranging from short covering letters through to tenders for major corporate or government procurement. Numerous mini case studies and quotes from specialists are included. Sales, marketing, project and technical staff will all benefit from reading the book and keeping a copy on their shelves for reference. It is also useful for business students at all levels. Contents inclu...

In order to remain competitive in today's fast-paced business environment, organisations need to ensure that their systems are supporting business needs. The role of the continual service improvement (CSI) manager is to align IT services to evolving business needs by identifying and implementing improvements that support business processes and drive quality service managmement. This highly accessible book gives an excellent introduction to the...

Secret wartime projects in code-breaking, radar and ballistics produced a wealth of ideas and technologies that kick-started the development of digital computers. Alan Turing took an early lead on the theory side, along with fellow mathematicians on both sides of the Atlantic. This is the story of the people and projects that flourished in the post-war period. By 1955 the computers produced by companies such as Ferranti, English Electric, Elli...

This book explains the principles of IT-related project management, including project planning, monitoring and control, change management, risk management and communication between project stakeholders. Each chapter includes detailed discussion of the syllabus content, activities and multiple choice questions for self-assessment. This is the only textbook tailored specifically to match BCS syllabus so the user can be confident of using exactly...

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Based on the author's extensive experience and backed up by suggestions and ideas from other practitioners, this book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function, from proposition and justification of the function to different ways of or...

Nearly every day we hear news that customer data has been compromised or new bugs have been discovered, leaving personal details open to the risk of falling into the wrong hands. Cyber security is more essential today than ever, not just in the workplace but at home too. This book covers the various types of cyber threat and explains what you can do to mitigate these risks and keep your data secure. The book is crucial reading for businesses w...

Security architects are responsible for maintaining the security of an organisation's computer systems as well as designing, developing and reviewing security architectures that fit business requirements, mitigate risk and conform to security policies. They ensure that each unique set of security needs is addressed, that systems are protected and beneficial security change is implemented. The book provides practical, effective guidance for any...

Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction...

Today, companies worldwide are applying digital transformation to redesign traditional business models and strategies in the context of new disruptive technologies, digitally-savvy consumers, and our globally connected society. This strategic guide for business and IT executives focuses on how today's most disruptive technologies (including social, mobile, analytics, cloud, wearables, intelligent automation, robotics, and the IoT) can be appli...

Systems development is the process of creating and maintaining information systems, including hardware, software, data, procedures and people. It combines technical expertise with business knowledge and management skill. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide by those already working in the field. It discusses key topics of systems development such as lifecycles, d...

A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.

Covering testing fundamentals, reviews, testing and risk, test management and test analysis, this book helps newly qualified software testers to learn the skills and techniques to take them to the next level. Written by leading authors in the field, this is the only official textbook of the ISEB Intermediate Certificate in Software Testing.