Invite the Bully to Tea
Fitzgerald, Maureen F A POWERFUL WAY TO RESOLVE GROUP CONFLICTS
Conflicts not only wreak havoc on people and relationships but cost millions of dollars in lost productivity, turnover, grievances and legal disputes.
Unlike other dispute resolution books, this book teaches a restorative way to resolve group conflict. Rather than punishing "offenders" groups or teams meet together to both resolve individual differences, repair hurt feelings and rebuild trust at the sa...