A Solicitor's Guide to Complaints Avoidance and Handling
Frith, Michael![A Solicitor's Guide to Complaints Avoidance and Handling](https://support.digitalhusky.com/media/annotations/sorted/167/1674602/CHSBZCOP031674602.jpg)
Second Edition
Michael Frith, LlB, Solicitor, former Compliance Officer, The Law Society
Never before, in the legal profession, have the issues of client care and client complaints assumed such a high profile as it does at present. It is, therefore, surprising that, at a time when the subject is receiving constant publicity and the profession are being continually urged to become ever more client, or customer, focused, there is no text on tho...