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Provides a unique perspective on the philosophy and application of the key management strategies of the 1990's. The lessons learned are as relevant today and in the future as they were when they were applied. The book focuses on the practical application of Quality and Business Improvement, using presentations by leading world experts in their fields. The results of the applications are given showing the benefits, both financial, commercial an...

Deming and Juran were inspirational leaders promoting quality in industry in the second half of the 20th century. This book follows their careers from their origins through significant contributions to the quality movement in Japan after the Second World War. The development of techniques and applications and their lasting legacy for the future is discussed. The book is rich in high quality illustrations and references with well-supported case...