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Performance Management is an HR issue and responsibility for it lies with the HR department (even if it seems to be the job of individual line managers, team leaders or a business improvement initiative). For the first time, this audit brings together all the issues involved in performance management and sets out a clear system for analysing, reviewing and improving them.• If your organisation does not already use performance management formal...

Every organisation is now involved in managing change. And many businesses will be running one or more programmes or initiatives designed to bring about significant changes in the way the organisation is structured, serves its customers, handles core business processes, uses teams, rewards employees, etc. This audit is designed for organisations with or without an organisational change initiative in place.Its 5 steps take you through the follo...

This detailed self-assessment audit can be used:• to measure and improve the effectiveness of your present pricing strategy• or to create a sound pricing strategy where none exists.First, use the audit to understand the 5 factors to consider when setting prices - and how to balance them. Then get clear answers to questions like these:• Does your pricing strategy support broader corporate objectives?• Have you fully understood the influence of ...

The only sustainable competitive advantage is based on satisfying customers thoroughly. Yet research shows that less than one third of all companies have a well developed and coherent customer satisfaction process linked to operating strategies and plans.This audit is the ideal business tool for any company seeking to analyse and improve customer satisfaction levels. It first explains the customer satisfaction process in detail, then analyses ...

The Strategic Marketing Plan Audit gives you a comprehensive review of your strategic marketing planning. It covers the whole process of planning your corporate marketing strategy (or - in larger organisations - the marketing strategy of a business unit). The audit identifies and explains 7 types of strategic marketing planning - you'll discover which one you should be using and which one you are using now. Then go on to evaluate your existing...

Ensure that payroll is punctual, accurate, secure and used effectively as a management tool Managing the payroll is often seen as a purely administrative function. But, aside from the legal and financial implications of payroll errors, payroll has significant implications for the organisation as a whole. So this 6-Step audit first of all ensures that your payroll:• Meets all relevant legal requirements• Is secure against the risk of mistakes a...

This audit pulls together all of Cambridge Strategy Publications' other HR audits.Use it to measure the real importance of your HR function. This audit is not designed to threaten or 'call to account' the HR function - there will inevitably be areas where it is performing well and areas where it is not. Instead, it is designed to highlight:• Those responsibilities of the HR function where more time and resources should be focused• Times when t...

Any organization can run this 13-step Self-Assessment Audit to show objectively the real cost of doing things wrong, late or too often. It will work equally well whether your company uses and applies Total Quality principles and practices or not. The audit includes sample self-assessment forms, survey sheets, cost allocation forms and cost analysis checklists so you can get started right away.Overall it will:• help focus managers and staff on ...

There is little doubt that culture strongly affects the functioning of any organisation. But there is still little awareness among managers about how to uncover, evaluate and improve that culture - so that it works to reinforce the corporate strategy. The most effective way to identify the critical values and assumptions shared in a company is to conduct a culture audit. But, however you use the audit, it will give fascinating insights into th...

How well does your corporate strategy work - for your company as a whole, and for individual business units? If it fails in some areas - which ones? And why? How good is your strategy-making process at gathering information and opinions, and at delivering strategies that win support and deliver growth?This self-assessment audit comes in three parts:* First, a 3-step audit to give you a clear, objective picture of the 'business environment': ma...

This self-assessment audit sets out to answer questions like these for your organisation's T&D, function:* Does the T&D, process meet current business needs and deliver the company's vision/goals?* Does the T&D, function set clear performance improvement goals and measure its results?* How well is T&D, managed and run?* How is the T&D, process perceived by the rest of the organisation?* Is the T&D, process cost-effective?* Do T&D, plans and po...

Staff loyalty and commitment are often seen as part of the company culture - as issues which cannot be directly controlled and which can be changed only very slowly. This audit shows that staff loyalty and commitment can be directly tied to company policies and actions, that problems can be anticipated accurately, and that key changes can be made quickly and easily. These changes can quickly and significantly improve staff morale, motivation a...

A Sardine Street Box of Tricks is a handbook for anyone who wants to make their own 'mis-guided' tour or walk.Written by 'Crab Man' and 'Signpost' (Phil Smith and Simon Persighetti - both members of Exeter-based Wrights & Sites group), the book is based on the mis-guided 'Tour of Sardine Street' that they created for Queen Street in Exeter during 2011. The book is designed to help anyone who makes, or would like to make, walk-performances or v...

Many of us are afraid of failure and spend our lives trying to avoid it. But society's most high achieving figures would all recognise that failure has been an integral part of their success. The premise that failure should be considered a vital opportunity for learning and innovation is the inspiration behind the RSA's Glory of Failure project. As part of this project, leading thinkers and practitioners from the fields of project and risk man...

The Digital/Social Era has transformed organizations. The image of an organization as a machine with fixed structures and processes is gone. Now we see flows of knowledge, influence, ideas, and people. But how can organizations work with flows? For anyone trying to, Cultivating Flows is a map, manual, indispensable resource, and inspiration.

Richard Davis turns his attention to the important issue of 'responsibility' - on both the government's part and that of the users. While government wrestles with how to cut the cost of services, he shows that government can provide responsible and sustainable services significantly more cheaply by focusing on what is of 'value' ...

When money, love and virtue are mentioned together, people respond with surprise and scepticism. What do these concepts have in common? When they're raised by a former banker and elaborated into an approach that could transform the way we think about our world and structure our organisations and society, then something truly radical is afoot.

Herding Professional Cats offers advice and insights to leaders in the professions about tackling the classic 'cats' dilemma: how to manage intelligent, opinionated, independent and frequently difficult people without losing the competitive edge a professionalised workforce can bring.

Managing the Future offers a straightforward and pragmatic approach to strategic planning. It takes an honest look at the limitations of forecasting, and shows (through real-life examples and a wealth of experience) how managers can best use a variety of futuring methods - including scenarios, horizon scanning and trend monitoring.

The world is on the move, seas rise, villages are emptied, coastlines are redrawn, deserts spread to the suburbs, snowfall increases and lost battlefields re-emerge. Only soap operas give any impression of permanence. Traditional fortresses like home, dwelling and nation are increasingly exposed as porous, fabricated and expensive things. The ways are opening for a pervasive and benevolent nomadism, a new art of living, on both grand and indiv...