Delivering Public Services That Work Volume 2
Pell, Charlotte![Delivering Public Services That Work Volume 2](https://support.digitalhusky.com/media/annotations/sorted/206/20612371/CHSBZCOP0320612371.jpg)
This latest colletion of Case Studies demonstrate just how much can be achieved in a relatively short time using a Systems Thinking approach in a wide range of local authority departments.It's a handbook for anyone faced with the apparently impossible task of improving service levels and dramatically cutting costs.