Biff for Lawyers and Law Offices
Eddy, Bill / Jamal, Rehana This book provides
a simple and proven method for lawyers to use in ethically responding to
hostile communications, correcting misinformation by others, and initiating
productive correspondence. The BIFF Communication method can be used by all law office personnel
(paralegals, administrative assistants, receptionists, and others), with 30
sample responses to common situations involving hostile or misinformed emails,
text messages, and other f...