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Strategic Service Management is a new approach for competitive success which embraces the major developments in service management thinking over the 1980s. In this volume case studies from a wide variety of industries, both in the private and public sector, focus on the main areas of this approach: creating competitive strategies for a service oriented business, and the process of successful and accelerated strategy implementation. The authors...

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A catalogue of products for the rehabilitation of disabled children, this book provides detailed information on each product. The addresses of professional organizations are included within the text and an appendix offers a list of references of funding.

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-- Choice

-- Robert Somerville, Columbia University

A stunning collection of Annie Dillard's most popular books in one volume.

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Massengale provides a much needed comprehensive review of the basic federal statutes and implementing regulations governing contracting with the United States government, as interpreted by the courts, boards of contract appeals, and the Comptroller General of the United States.

This book examines the chronology of the emergence of what it defines as cinema's Institutional Mode of Representation and the socio-historical circumstances in which this took place. It examines the principles of visualisation--camera placement and movement, lighting, editing, mise-en-scene--that film-makers and audiences came to internalize over the first three decades.

In Quest of the Hero makes available for a new generation of readers two key works on hero myths: Otto Rank's Myth of the Birth of the Hero and the central section of Lord Raglan's The Hero. Amplifying these is Alan Dundes's fascinating contemporary inquiry, "The Hero Pattern and the Life of Jesus." Examined here are the patterns found in the lore surrounding historical or legendary figures like Gilgamesh, Moses, David, Oedipus, Odysseus, Pers...

This volume opens with Wilson's tour of the Middle West and West to generate popular support for the League of Nations and to force the Senate to consent to the ratification of the Versailles Treaty without any significant reservations to the League Covenant. Wilson does suffer a stoke on October 2 and nearly dies from a urinary obstruction two weeks later.

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In his newly updated version of The Anatomy of a Constitutional Law Case, Alan F. Westin provides a documentary portrait of historically important constitutional law case, 'Youngstown Sheet & Tube Co. v. Sawyer, ' from its rise in a bargaining dispute in the steel industry during 1952 to the aftermath of its decision by the United States Supreme Court. Westin has added to his classic book additional materials and personal commentaries collecte...

An examination of the rationale for the American defence commitment to Europe between 1960 and 1980, a period marked by change in the US world position. It explores how and why political leaders have adapted to this change and provides an analysis of a "hegemonic" state's foreign policy adaptation.

Sets out to document American public understanding of, attitudes toward and perceptions regarding capitalism in the 1980s. The book sections on defining capitalism, attitudes toward capitalism, perceptions of capitalism and business and changes in these attitudes.

In this study of modernist aesthetics, Beryl Schlossman reveals how for such writers as Marcel Proust, Gustave Flaubert, and Charles Baudelaire, the Orient came to symbolize the highest aspirations of literary representation. She demonstrates that through allegory, modernism became a style itself, a style that married the ancient and the modern and that emerged as both a cause and an effect, both an ideal construct and an textual materiality, ...

A study of modernist aesthetics, which attempts to reveal how the Orient came to symbolize the highest aspirations of literary representation for such writers as Flaubert, Proust and Baudelaire. The author demonstrates how the modernist movement was influenced by Oriental culture and history.

A book to be savored and referred to time and again, this handbook will become a dog-eared resource for the clinician using hypnosis.

The entertainment business is a most democratic field, offering success to anyone who has the talent, ability, and drive to master their art. But in order to achieve this goal, an individual must also possess knowledge, particularly in the area of contracts and agreements. This work represents a comprehensive overview of the procedures, timing, and agreements used in the motion picture, television, and video industries, and provides model cont...