Appreciating and satisfying the emotional heads of buyers can be the essential factor contributing to the creation of a competitive edge, particularly where close uniformity of quality, price and service exists between competing suppliers. This book looks at the factors influencing buying decisions and the supplier's response to the customer. Sensitive situations, such as the handling of complaints, are dealt with specifically, as is the way i...
Überlassen Sie Qualität nicht dem Zufall!
Jedes Qualitätsicherungs-Handbuch ist individuell auf ein Unternehmen zugeschnitten und läßt sich nicht ohne weiteres auf ein anderes Unternehmen übertragen. Es gibt jedoch Elemente, die in jedem Labor ähnlich oder sogar kongruent sind.
Diese Elemente benutzt Klaus Söhngen beispielhaft als Bausteine für seine Musteranleitung.
Erstellen Sie mit dieser Musteranleitung Ihr individuelles, betriebseigenes ...
This text brings together leading feminists who explore questions of feminist interventions in organisations of knowledge production, covering both the structure and culture of academic institutions and the social divisions between women. Feminism is located as a force for change, empowering women to gain a political understanding and providing a methodology for new approaches to teaching, learning, research and writing in the academy. Contrib...
Politics by Other Means explores the fundamental question of how law can constrain political power by offering a pathbreaking account of the triumphant final decade of the struggle against apartheid. Richard Abel presents case studies of ten major legal campaigns including: challenges to pass laws, black trade union demands for recognition, state terror, censorship, resistance to the "independent" homelands, and treason trials.
This volume presents carefully refereed versions of the best papers presented at the Workshop on Models and Languages for Coordination of Parallelism and Distribution, held during ECOOP '94 in Bologna, Italy in July 1994.
Recently a new class of models and languages for distributed and parallel programming has evolved, all these models share a few basic concepts: simple features for data description and a small number of mechanisms for coordin...
Electroporation is one of the most widespread techniques used in modem molecular genetics. It is most commonly used to introduce DNA into cells for investigations of gene structure and function, and in this regard, electroporation is both highly versatile, being effective with nearly all species and cell types, and highly efficient. For many cell types, electroporation is either the most efficient or the only means known to effect gene transfe...
Two surveys introducing readers to the subjects of harmonic analysis on semi-simple spaces and group theoretical methods, and preparing them for the study of more specialised literature. This book will be very useful to students and researchers in mathematics, theoretical physics and those chemists dealing with quantum systems.
This volume is based on papers presented during the ICLP '94 Workshop on Nonmonotonic Extensions of Logic Programming and on papers solicited afterwards from key researchers participating in the workshop. In total 10 carefully refereed, revised, full research papers on semantics and computational aspects of logic programs are included.
Logic programs rely on a nonmonotonic operator often referred to as negation by failure or negation by defaul...
This volume contains 15 thoroughly refereed full research papers selected from the presentations given during two workshops on constraint processing, these workshops were held in conjunction with the International Congress on Computer Systems and Applied Mathematics (St. Petersburg, Russia, July 1993) and the European Conference on Artificial Intelligence (Amsterdam, The Netherlands, August 1994).
This volume essentially contributes to integra...
This volume documents the concepts, experiences, results, and conclusions of the ESPRIT project NEUTRABAS (Neutral Product Definition Database for Large Multifunctional Systems). It deals with the development of a database for large multifunctional systems, in particular for ships and their multitudinous, complex subsystems. NEUTRABAS was the first European project aiming at an international standard based on ISO standard 10303 (STEP) methodol...
The book deals with certain algebraic and arithmetical questions concerning polynomial mappings in one or several variables. Algebraic properties of the ring Int(R) of polynomials mapping a given ring R into itself are presented in the first part, starting with classical results of Polya, Ostrowski and Skolem. The second part deals with fully invariant sets of polynomial mappings F in one or several variables, i.e. sets X satisfying F(X)=X . T...
The conjectural theory of mixed motives would be a universal cohomology theory in arithmetic algebraic geometry. The monograph describes the approach to motives via their well-defined realizations. This includes a review of several known cohomology theories. A new absolute cohomology is introduced and studied.
The book assumes knowledge of the standard cohomological techniques in algebraic geometry as well as K-theory. So the monograph is prim...
This text illustrates the diversity and excitement of debates about sexuality in women's studies and feminism today, and points to new paths for feminist analysis, thinking and action. In particular, heterosexuality can no longer be taken for granted and must be explicitly addressed.
This text brings together leading feminists who explore questions of feminist interventions in organisations of knowledge production, covering both the structure and culture of academic institutions and the social divisions between women. Feminism is located as a force for change, empowering women to gain a political understanding and providing a methodology for new approaches to teaching, learning, research and writing in the academy. Contrib...
A mulitcultural anthology of fiction and non-fiction literary narratives which addresses the psychological and political aspects of a woman's body in today's culture. An important and much-needed book for women who seek to understand their bodies and find independent, imaginative ways to cope with aging, beauty expectations beauty expectations, and ethnic comparisons.