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What others are saying about TAKING THE LEAD IN PATIENT SAFETY "This succinct and focused book highlights a critically important component of the change process in healthcare--leadership--and outlines how leadership fosters the needed change in organizational culture."--Peter Angood, MD, VP and Chief Patient Safety Officer, The Joint Commission "Designing healthcare systems that are safe, effective, and efficient requires leaders who are bot...

Those who are wealthy have some degree of control over their climate. When it is hot, they can cool themselves down with air conditioners. Likewise, when it is cold, they can warm themselves with heaters. The wealthier the person, the more sophisticated the heating or cooling employed. A poor person has little such climate control. When it is hot, they are hot. When it is cold, they are cold. Without accessing any other information or asking a...

This book discusses recent progress in microbial oceanography with emphasis on microbial processes and mechanisms related to carbon cycling in the ocean, including the newly recognised microbial light utilisation in the surface ocean, archaeal carbon fixation and methane oxidation in the deep ocean and sediment, as well as lysis of host organisms by viroplankton and its influence on carbon cycling in the water column. Key functional groups of ...

>>Poetisch, philosophisch, profund, geistreich und herausfordernd.<< Guardian Vor Ihnen liegt ein ungewöhnliches Sachbuch: zugleich schaurig und faszinierend. Der Biologe Armand Marie Leroi geht darin – aus einer zutiefst humanen Perspektive – der Frage nach, wie es zu Fehlentwicklungen des menschlichen Körpers kommt und wie die Betroffenen und die Gesellschaft damit umgehen. Mühelos schafft er den Sprung von historischen Berichten und frühere...

Fully revised and up to date, the 4th edition of this trusted, all-in-one work-text helps you effectively acquire, process, and review dental radiographs and ensure successful patient outcomes. Learn and apply essential imaging techniques with ease while staying up-to-date on the latest technology and the most current practices in dental radiography. Concise, easy-to-read chapters detail the complete spectrum of radiographic imaging, supported...

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Viele private Nonprofit-Organisationen stehen heute mehr denn je unter dem Druck, ihre Ressourcen effizient und effektiv einzusetzen. Außerdem ist eine öffentlichkeitswirksame Darstellung der Leistungsfähigkeit notwendig. In diesem Kontext gewinnt das Performance Measurement als Berichterstattungs- und Steuerungsinstrument für private Nonprofit-Organisationen an Bedeutung. Dorothea Greiling setzt sich aus deskriptiver, empirischer und theoret...

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Der Zusatzverkauf im Kundenservice hat in den letzten Jahren an Bedeutung gewonnen. Gerade in Zeiten von erschwerten Outbound-Aktionen wird das Potenzial der Bestandskunden immer interessanter für Unternehmen. Denn hier ist noch Wachstum zu verzeichnen. Aber nur wer professionell vorgeht, wird sich auf Dauer behaupten können. Tanja Hartwig genannt Harbsmeier, Expertin für Kundenkommunikation und Telefontraining, zeigt auf, wie sich Up- und Cr...

Die Erklärung sozialen Verhaltens nimmt in den Sozialwissenschaften eine zentrale Stellung ein. Als wichtigste Erklärungsansätze gelten einerseits die Einstellungs-Verhaltens-Forschung mit der Unterscheidung eines spontanen und überlegten Informationsverarbeitungsmodus und andererseits Framing-Modelle im Kontext der modernen Rational Choice Theorie. In der Arbeit wird ein integratives Framing-Modell entwickelt und empirisch getestet, welches ...

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In this brilliantly imagined book, author Danell Jones mines the diaries, essays, correspondence, and fiction of a literary legend to create an unforgettable master class in the art of writing. Using Virginia Woolf's own words, this inspiring, instructive, and entertaining guide will delight fans, students, and teachers alike—and at last give Woolf a classroom of her own. Imagine what it might be like if Virginia Woolf were teaching a writers'...

Praise for the First Edition ". . . provides a very thorough treatment of regression approaches, including techniques not covered in many books . . ." -Technometrics ". . . an excellent book . . . worthwhile for anyone who uses regression techniques to obtain their own copy of this book . . ." - Australian & New Zealand Journal of Statistics Modern Regression Methods, Second Edition maintains the accessible organization, breadth of covera...

Spud, a self-proclaimed urban rebel, finds that when he inadvertently becomes involved in a political nightmare of power and corruption, he's going to need a lot more than half a can of spray-paint and a pair of worn out roller blades to survive. That is, if the entire city itself doesn't self-destruct before it's all over! Featuring political and social drama from one of the most celebrated masters of the comics medium, this collection contai...

Havazelets poignant novel is a story about history and memory, family and loss. Most of all, it is a book about the past, which, far from receding quietly, weighs ever more heavily on those who hope to leave it behind.

When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most important asset is intangible: a company's relationship with its customers. The Satisfied Customer is a blueprint for understanding this fact of modern business and reveals the unheralded value of customer satisfaction. Drawing on the results of a massive survey of American consumer satis...

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Most of the workers in advertising, the media, retail, and fashion are women. Holding key marketing and advertising positions, women shape the basic promotional appeal of almost every consumer product in America. How did the advertising business go from a handful of women in a man's world to women working in virtually every mass consumer goods industry in America in the space of the twentieth century? Ad Women tells the story of how women have...

As the baby-boomer generation ages, nursing home care is likely to become a major social problem. New residents will put huge strains on already short staffing at a time when funding to government-assisted homes (75 percent of all nursing homes) is lower than ever. Based on her ten years of experience working as a Licensed Practical Nurse in many care facilities, attorney Donna M. Reed shares her insider knowledge to help ensure that nursing h...