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In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king, " the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step-by-step action plan for ...

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Understand Social Selling...Or Fail will help you sell more of anything through social media! Inside you'll to learn how to listen to your customer, engage them with great stories, and compel them to buy in today's social network dominated marketplace. Garr Larson, founder of several national retailers and "America's Social Selling Guru", will help you Seed, Feed and Lead(TM) your way to social selling success. Whether you need to sell more cu...

If you have ever wondered "Why is there so much violence in the Middle East?", "Who are the Palestinians?", "What are the occupied territories?" or "What does Israel want?", then this is the book for you. With straightforward language, Phyllis Bennis, longtime analyst of the region, answers basic questions about Israel and Israelis, Palestine and Palestinians, the US and the Middle East, Zionism and anti-Semitism, about complex issues ranging ...

All three novels in the Pandora Sequence by Frank Herbert & Bill Ransom, sequels to Frank Herbert's Destination: Void. The Jesus Incident-A sentient Ship with godlike powers (and aspirations) delivers the last survivors of humanity to a horrific, poisonous planet, Pandora-rife with deadly Nerve-Runners, Hooded Dashers, airborne jellyfish, and intelligent kelp. Chaplain/Psychiatrist Raja Lon Flattery is brought back out of hybernation to witnes...

Die vorliegende Ausgabe der Traviata-Fantasie, die Emmanuel Pahud in der Flötenserie The Flute Collection vorstellt, ist aufs Neue eine wunderbare Bereicherung der virtuosen Flötenliteratur. Die Flötenbearbeitung dieser berühmten, ausweglosen Liebesgeschichte nahmen die beiden Italiener Emanuele Krakamp und Giulio Briccialdi im 19. Jahrhundert vor. Sie war ursprünglich als Hausmusik gedacht, um Verdis berührende Melodien auch abseits des Opern...

The ideal place to begin researching any question involving drug metabolism and interactions The Encyclopedia of Drug Metabolism and Interactions provides essential support during all phases of drug development, from drug design to drug action and interaction within the human body. This six-volume work covers both preclinical and clinical aspects of drug metabolism and interactions. It also provides a wealth of toxicological, regulatory, and ...

It is a familiar story line in nineteenth-century English novels: a hero must choose between money and love, between the wealthy, materialistic, status-conscious woman who could enhance his social position and the poorer, altruistic, independent-minded woman whom he loves. Elsie B. Michie explains what this common marriage plot reveals about changing reactions to money in British culture.It was in the novel that writers found space to articula...

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