Karen Phelan is really sorry - no, she really is. She had the best of intentions and training in business systems, performance management and all the latest theories and best practices. At companies like Deloitte, Pfizer, J&J, and countless consulting clients, she did her best do business by the numbers--the only problem is that businesses are run by people, not mathematical formulas. She and other consultants may have "broken" your company, b...
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