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Customer retention in the banking industry is becoming extremely prevalent as it is being employed to keep existing customers from switching to other banks and to sell them more services.However, empirical studies regarding the determinants of customer switching behavior in commercial banks in Ethiopia in general and in Mekelle Town in particular is understudied. The objective of the book is, therefor, to investigate the determinants of custom...

The Republic of the Union of Myanmar, an isolated country in Southeast Asia, held general elections for the People¿s Assembly in 2010, the first in twenty years and the second in fifty years. Why did the military junta, that has ruled the country for decades, bother organizing elections? The latest elections were meant to give the impression that they would create a legitimate government. However, it was preceded by a flawed referendum to appr...

Wheat is one of the most important small cereal crops in Tigray region of northern Ethiopia. Productivity in the region has been unsatisfactory. There are a lot of production constraints attributed for this low productivity. The existence of genotype by environment interaction for instance is one of the serious problems. Therefore, this book tries to determine genotype by environment interaction and adaptability study of bread wheat genotypes....

The book reports components answered questions related to the contribution of charcoal production to the local economy, the way populations of selected species changed by the activity and the way these species recover. Amongst other, Acacia nigrescens, A. nilotica, Ziziphus mucronata are the most utilised species for charcoal production, due to hard wood quality, which result in high revenue in southerer Mozambique, Southern Mozambique. The ch...

History of International Relations, Diplomacy and Intelligence, 19 (History of International Relations Library, 30) Based on previously classified government information and interviews with key officials and drug market insiders in Nigeria, this book is the first ever in-depth analysis of the international and domestic origins of illegal drug control in Africa, exploring the formulation and implementation of Nigerian drug policy between 1985 a...

History of International Relations, Diplomacy and Intelligence, 19 (History of International Relations Library, 30) Based on previously classified government information and interviews with key officials and drug market insiders in Nigeria, this book is the first ever in-depth analysis of the international and domestic origins of illegal drug control in Africa, exploring the formulation and implementation of Nigerian drug policy between 1985 a...

How law and governance operated in Medieval England-and whether contemporaries saw justice in its operations-have long generated scholarly discussions. Thirteen scholars, established and younger figures, historians and literary analysts, offer their new views in this volume.

Fara und Fu - ein vielseitiger, moderner LeselehrgangFara und Fu wurde ganz neu überarbeitet. Die Neubearbeitung verbindet das bewährte Grundkonzept mit aktuellen didaktischen Themen - ein moderner Leselehrgang, der praxisnah die vielseitigen Anforderungen im Anfangsunterricht Deutsch integriert.Fara und Fu 1Der systematische Leselehrgang mit dem Schlüsselwortverfahren führt Schritt für Schritt an die Buchstaben heran - für sicheres, strukturi...

This volume illustrates the ways in which the discovery of the scrolls has altered our paradigms of biblical interpretation, investigating connections within and between Jewish and Christian interpretive texts.

Helena Gleichen, Queen Victoria's great-niece and cousin to George V, gives the lie to the belief that Victorian women were meek, submissive and led restricted lives. A passionate horsewoman and successful artist, the autobiographical anecdotes in the earlier part of the book are lively and amusing. The longer second section gives a detailed account of how she and Nina Hollings, her long-term companion and sister of the composer and suffragett...

Welcome to IM'97! We hope you had the opportunity to attend the Conference in beautiful San Diego. If that was the case, you will want to get back to these proceedings for further read­ ings and reflections. You'll find e-mail addresses of the main author of each paper, and you are surely encouraged to get in touch for further discussions. You can also take advantage of the CNOM (Committee on Network Operation and Management) web site where a ...

Traditionally, in the food industry, there has been a distinction made among meat, poultry, seafood, and game. Meat has historically been defined as the edible flesh of animals. This basically referred only to the red meats, namely, beef, lamb, pork, and veal, including both fresh and processed products as well as variety or glandular meats. It has been recognized more recently that all foods derived from muscle, or muscle foods, have basicall...

This book analyses the impact of postfeminist discourse and the mainstreaming of pornography on our understanding of intimacy and female sexuality. It is a broad critical survey of a recent publishing phenomenon - the female-authored erotic memoir - and positions the texts under analysis as complex and contradictory expressions of popular feminism.

Pathways is National Geographic Learning's new five-level academic skills series that features reading & writing and listening & speaking strands to help learners develop the language skills needed to achieve academic success. Learners develop academic literacy skills through content, images and video from National Geographic. This innovative series provides learners with a pathway to success! With Pathways learners: DEVELOP academic literacy ...

Expand your Bridge Horizons Adoption of the bridge advice and strategies presented in this book into your game will result in you bidding more, declaring more, winning more, and enjoying your bridge more. The author's advice is to always evaluate your hand, and to show your "shape before strength". Better contracts and better bridge will be your reward. The book is best employed as a constant companion. It provides individual advice, partnersh...

This monograph written by two Chinese scientists of the younger generation opens a window into the world of thoughts on Mechanical Metallurgy in this fascinating area of our world, characterized by age old cultural heritage as weil as by its dynamic evolution into the future. Based on notions and names all so familiar to the western scientist, and regarding the subject from the point of view of the theoretical mechanical engineer (Yang) as wei...

Renowned for her effective learning systems, respected author Sylvia Mader has helped thousands of entry-level students understand and enjoy the principles of human anatomy and physiology. Beginning with the sixth edition, Susannah Longenbaker has been building on Dr. Mader's format and engaging writing style while adding her own personal touch to this successful title. The writing is clear, direct and user-friendly, and enriched with new clin...

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Physical Science, " Tenth Edition, is intended to serve the needs of non-science majors who are required to complete one or more physical science courses. It offers exceptional, straight-forward writing, complemented with useful pedagogical tools. "Physical Science" introduces basic concepts and key ideas while providing opportunities for students to learn reasoning skills and a new way of thinking about their environment. No prior work in sci...

100 NASA-Regeln für Projektmanager: Auf lebenskluge, bisweilen humorvolle Weise werden schwierige Themen aus dem Alltag eines NASA-Projektmanagers auf den Punkt gebracht, Anregungen zum Nachdenken gegeben und so Lehren von einer Generation von Projektmanagern an die nächste weitergegeben. Mit der ©PM POCKET Produktfamilie · Finden Sie Ihren Einstieg in das Basiswissen zum Projektmanagement (PM), unabhängig von Ihrer Branche und Ihrem Wirku...