Whether a construction project turns out to be successful or not has a lot to do with how the client interacts with the construction team. This book's focus is on defining and exploring those attributes of clients or organisations which enable clear communication, and as a result help ensure the project's success. For construction professionals, this book explains how to approach key aspects of projects so that the client's expectations can be anticipated and understood. It also provides information on how other parties, including clients, can positively influence the outcome of the project in the way they communicate with their fellow stakeholders. Case studies drawn from real life projects give examples of how this is achieved in practice, and common pitfalls are pointed out to help you avoid them. Drawing on almost 40 years experience of working on major construction projects in a variety of roles at ARUP, the author provides new insight into how to efficiently progress a project from inception through to completion. This is essential reading for project managers, programme managers, construction managers, and students of all of these subjects.