Distracted by traditional metrics and mounting access to data, leaders are blinded to what it actually takes to create greater value for their businesses: meaningful, long-term relationships with their customers.
In Blind Spot, you'll learn how exceptional organizations—from Disney to Instagram—innovate and sustain valuable, productive customer relationships. Blind Spot's lessons deliver a groundbreaking perspective shift and win-win approach for your customers, your business—and even your shareholders.
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ISBN | 9781933820699 |
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Sprache | eng |
Cover | Kartonierter Einband (Kt) |
Verlag | Two Waves Books |
Jahr | 20161102 |
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