An easy read textbook teaching nonprofessional counselors, volunteers, 12-step, church and group leaders, and anyone who wants to build more professional counseling skills. This book addresses the common counseling needs presented including how to manage people's problem behaviors in a volunteer, work or relational setting. Includes: Relational issues from premarital, marital, to grief counseling over a death or other loss. Dialogues for most issues so you will know what to expect, what to say, and why. Educational content to alert you to manipulations, defenses, behaviors and the mind-set of troubled people. Who you should try to help or refer elsewhere. How to assess the person and the problem. The "why's" of people's behavior and the "how's" to help them. Supervisory instructional tips for managers of nonprofessional counselors. The administrative basics of managing a counseling/support service. Tools/handouts for clients to open their eyes, to help set goals. A faith-based, non-denominational Christian perspective, with Scriptures. A Knowledge Test and answers.