A component of the Michigan safety net are free
clinics. These clinics financed through donations
and staffed by volunteers operate under tight
constraints and often face insurmountable challenges.
Michigan free clinics serve nearly 7, 500 individuals
each month.

This book identifies the critical success factors
(CSFs) necessary for Michigan clinics to achieve and
maintain organizational stability and improve
long-term viability. Critical success factors when
identified and managed significantly contribute to
organizational success.

Critical success factors (CSFs) were identified
utilizing survey, interview, benchmarking research
methodologies, and other other statistical tools to
identify top CSFs. The top five CSFs identified are
defined fund raising strategies, volunteer and staff
management, collaboration and partnerships,
leadership, and computer systems.

Free clinics will benefit from ensuring these CSFs
are operational within their organization. Tactical
interventions to aid in the implementation of CSFs
are also discussed.