This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
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ISBN | 9781557865052 |
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Sprache | eng |
Cover | Kartonierter Einband (Kt) |
Verlag | Blackwell Publ |
Jahr | 19961209 |
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