Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
Lieferbar
ISBN | 9783598243622 |
---|---|
Sprache | eng |
Cover | Fester Einband |
Verlag | De Gruyter Saur |
Jahr | 19940204 |
Dieser Artikel hat noch keine Bewertungen.