Nonprofit organizations are under increasing pressure to demonstrate impact and that the funds raised to operate their organizations are maximized and used effectively. This book demonstrates how to create a culture of learning (intentional learning from reflection and feedback focused on successes and failures) that will lead to ongoing performance measurement and improvement. Because nonprofit organizations rely heavily on volunteers and are focused on mission, not money, it is critical for them to create a culture in which learning is a motivator for change.

The book breaks down learning into four levels: individual, team, whole organization and community. Learning at each of these levels is described and then specific tools are presented. The tools are hands-on and practical, which facilitate reflection and feedback.