Our culturally shaped values influence the way we work as well as our behaviour towards our colleagues, superiors and business partners - whether we care to acknowledge it or not. Not surprisingly, then, intercultural competence has come to be one of the key skills of the 21st century: anyone seeking success on the international business scene needs a navigation system to guide them through the complexities of other cultures' modes of interaction, behaviour and communication.

In this book, Ute Clement - a seasoned consultant for international corporations - presents a range of methods and concepts for dealing with cross-cultural work situations. She also explains the basics of systemic intercultural consultancy by reference to a wealth of experiential anecdotes.