Ensuring Accessibility through Process and Policy provides readers with a must-have resource to accessibility, from a technical and policy perspective. Rather than being a step-by-step guide, this book highlights the daily world of a person with disabilities: showing that the technology most of us take for granted is not always accessible in the same ways for the disabled. Like architects in the physical environment, as a user experience professional, you're quickly becoming accountable for providing quality user experiences that are also accessible. Just as with user research and coding to standards, accessibility will soon be simply part of the profession. . . This book provides you with the tools you'll need. You'll learn about the policies and approaches for improving and managing accessibility for people with disabilities in different settings, as well as ways that various institutions (e.g., hardware manufacturers, software developers, universities, government, and libraries) can rectify technology to avoid such unintentional discrimination. . . The authors' combination of skills marks a unique and valuable perspective, and provides insider knowledge on current best practices, corporate policies, and technical instructions. Throughout the book, you'll find real-world examples, case studies, and forward-thinking perspective on this important and complex topic, enabling you to be part of the solution to this significant form of discrimination.