Innovative 2nd edition, heavily updated and revised from the 1st edition
Introduction to various survey and evaluation methods involving IT systems in the healthcare setting

Critical overview of current research in health and social sciences

Emphasizes multi-method approach to system evaluation

Includes instruments suitable for research and evaluation

Discusses computer programs for data analysis and evaluation resources

Essential reference for anyone involved in planning, developing, implementing, utilizing, evaluating, or studying computer-based health care systems