This manual serves as both a strategic training experience and a tool for achieving quality customer service at a water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. Its informative and easy to understand format allows for quick results.
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ISBN | 9781583214589 |
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Sprache | eng |
Cover | Kartonierter Einband (Kt) |
Verlag | Amer Water Works Assn |
Jahr | 200704 |
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