Do you think the hotel industry is ordinary? Normal? Think again.

If you have always wondered what's on the other side of the front desk, Kim invites you to sit with her as she shares from her thirty years in the industry. This thirty-year collection of memorable mania and hospitality humor offers a fresh, lighthearted approach to understanding the industry as well as entertainment for all readers.

This book serves a dual purpose: to educate the HRM student and inform the traveler. It guarantees to amuse both with Kim's insight into a world known only to the hotelier.

· Either affirms direction or helps you recognize if HRM isn't the career for you.
· Be fully appraised of what to expect and how to prepare for a career.
· Explore the good, the bad, and the difficult in hospitality.
· Curious hotel guests become privy to behind-the-scenes secrets and industry action.

Lean in to laugh and learn from hilarious (and sometimes serious) hotel action. A fun approach to hospitality training.


With chapters by: Deb DeArmond and Sharon Tedford.