This book provides a practical and easy-to-use guide to prepare and successfully navigate a 'difficult' workplace conversations.For the past five years Ken and Russell have bought their combination of business acumen and creative learning together with their unique "start/stop forum theatre for business" methodology. Their face to face and live online workshops use live actors, to create a real life simulation for participants, that turns the their learning into practical and useable skills they can implement immediately upon returning to the workplace.