Excerpt from Johnson Johnson: Building an Infrastructure to Support Global Operations

Johnson & Johnson, Inc. has over 100 years' experience operating in decentralized management practices, but its customers are increasingly demanding that J&J, present "a single face." This means that J&J, must coordinate sales, distribution, financial, and marketing information across its 160 operating companies. This case reviews possible strategies for developing an information technology infrastructure that would enable J&J, to be more responsive to its customers' demands. The case cites both technical and organizational challenges inherent in implementing a more centralized infrastructure.

This is one in a series of case studies developed for MIT's executive education course on "Managing the IT Network for Global Competitiveness." The case study and accompanying teaching note are intended to describe and analyze one company's experiences in building and managing its IT infrastructure.

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