Contains a specialized glossary so users can more easily understand the specialized language of factory maintenance.Provides specific "how-to" tips and concrete techniques and examples for continuous improvement.Updates the 20 steps to world class maintenance to include the 6 areas of focus for world class maintenance.Includes a completely updated maintenance evaluation questionnaire thatreflects new techniques and technologies.Breaks down and explains the three-team approach to maintenance work.Offers new sections on: managing shutdowns, craft training, and communications.Contains major revisions to the RCM discussion and includes a new discussion about PMO.