Good case workers deserve a chance to become managers, but at interview they also need to demonstrate the necessary capacity to make a demanding transition, often without formal training. This accessible book helps them do this as effectively and comfortably as possible by exploring how to: make a good start manage the service, people, the future, quality, change, and themselves. Illustrated with numerous social care examples, it is also well worth reading before applying for the job. Alongside attention to what can be learned from mainstream management on matters such as efficiency, effectiveness and value for money, it recognises and responds to social cares unique features, including: the never-ending process of meeting social need, the consequent importance of milestones to measure progress, and knowing when to stop. staff being trained as advocates for clients while also having loyalties to their profession and employer. how to give guidance and direction to idealism an