This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance measurement and its impact on financial results. A variety of performance measures are covered, including benchmarking, a key measure of competitiveness.
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ISBN | 9780412574009 |
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Sprache | eng |
Cover | Fester Einband |
Verlag | Springer Nature |
Jahr | 199404 |
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