Today, there is much emphasis on concepts such as 'partnership', 'consumer responsive services', 'openness', 'complaints procedures' and 'participation in decision making'. However, staff often find it difficult to formulate workable strategies to apply the concept of empowerment. This book will assist by offering a clear analysis of the concept of empowerment and a workable practice tool, in the form of the Empowerment Grid. David Neville is Co-Manager, Centre for Fun and Families, Leicester