Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Lieferbar
ISBN | 9780787900151 |
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Sprache | eng |
Cover | Fester Einband |
Verlag | Jossey Bass |
Jahr | 19940928 |
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