A colorful, pithy, no-nonsense tale that shows readers how Novell made customer support its top profit center, told from a human perspective. Strategies, core training concepts, results, and take-away lessons make it entertaining and informative reading.
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ISBN | 9789077256114 |
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Sprache | eng |
Cover | Kartonierter Einband (Kt) |
Verlag | Nova Vista Pub |
Jahr | 200606 |
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