This book is a great demonstration of this powerful approach and how it can make a meaningful difference in any type of business. It takes a dedicated engineering approach to implement, but the payback in customer satisfaction and growth is dramatic."Lou Giuliano, chairman, president, and CEO, ITT Industries No other single volume presents the full breadth of founding beliefs behind the successful engineering practices used by today's leading companies. Helpful to companies in both manufacturing and service industries, Taguchi's Quality Engineering Handbook provides accessible material on such topics as: Quality loss function * On-line quality engineering * Signal-to-noise ratio * Robust engineering * Design of experiments (known as the "Taguchi method") * MahalanobisTaguchi Systems (MTS) * and more.