This book will help us solve some of the specific communication issues, problems and challenges we face every day in our work and personal lives.


Writing in an engaging, anecdotal style, Dr. Falcione shows you how to polish and apply a variety of key communication and management skills. Down-to-earth advice, based on sound communication principles, and specific, usable tools will help you manage the challenges that work and life in general will throw at you.


The "3 Things" That Make All the Difference: Communicating More Effectively at Work & Home offers many helpful insights and suggestions. Here are a few:
¿"3 Things" that really can improve your understanding of relationships
¿Five "Laws" of communication
¿A Four-step Model for effectively providing feedback to others
¿A better understanding of the importance of non-verbal communication
¿The "Blame Cycle" and the tragic effects of Blame on all relationships
¿4 questions to ask when a person makes a mistake
¿Two Models for effective briefings and presentations
¿Tools for leading various types of face-to-face meetings
¿Tools for leading and participating in video teleconferencing


Realistic examples, exercises, case studies, and self-tests help you assess yourself and reinforce your skills. The "3 Things" That Make All the Difference: Communicating More Effectively at Work & Home is designed to help make you more effective at work and at home.