>Use your resourcefulness and initiative to break the barriers to results. >Make the great contribution you are capable of making. >Focus on a few "wildly important goals" and track your progress. >Make Win-Win Performance Agreements to motivate superb performance. >Practice Empathic Listening and give honest, accurate feedback. >Always seek the Third Alternative--the truly creative solution or decision. >Unleash the potential of your team members by tapping the "whole person.