Frontmatter -- About the contributors -- Preface -- Contents -- Chapter 1. Overview of expert systems / Morris, Anne -- Chapter 2. Knowledge-based indexing / Gibb, Forbes -- Chapter 3. Rule-based systems, natural language processing and abstracting / Black, Bill -- Chapter 4. Experts systems in reference work / Davies, Roy / Smith, Alastair G. / Morris, Anne -- Chapter 5. Expert systems and cataloguing / Davies, Roy -- Chapter 6. Expert systems and online information retrieval / Tseng, Gwyneth -- Chapter 7. The future of expert systems and artificial intelligence technologies in libraries and information centres / Alberico, Ralph -- Glossary of terms -- Index