This updated edition of the bestselling book addresses today's intense pressures in staffing and retention. It shows vividly how the Best Friends approach to dementia care improves quality of life not only for persons with memory loss but also for the staff providing care. This book provides guidance and tools for training staff in the skills to provide exceptional dementia care and find satisfaction in their work. Includes: Stories from successful dementia programs, chapter-by-chapter toolkits of training techniques and learning exercises, ways to support and retain staff, and actionable ideas to improve the care culture"--