Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections, telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone.
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ISBN | 9781854182784 |
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Sprache | eng |
Cover | Kartonierter Einband (Kt) |
Verlag | Thorogood Pub Ltd |
Jahr | 2004 |
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