When Natalie is rejected by the one that she has loved for more than ten years, she finds herself lost, lonely and in the middle of the woods. It is here, in the most unlikely place, that she finds PAM's Tearooms. Within this unusual place, as well as a sweet, strong cup of tea, Natalie also finds her purpose and herself. She discovers that a whole dimension exists, that is only ever found by souls in despair. Run by a lady called Evelyn, who is supported by dreaming volunteers, it is in this dimension that souls who are lost, find the meaning in their lives once more. It is here, that Natalie finds the love that she has been yearning for.