THE CLASSIC RESOURCE FOR EFFECTIVE MEDIATION - NOW FULLY UPDATED AND EXPANDED A beautiful book, written with a deep understanding of the mediator's art... -- Hideaki Irie, Associate Professor, Faculty of Law, Kyushu University Can you really make the classic book in its field even better? Authors Jennifer Beer and Caroline Packard prove the answer is a resounding "Yes!" Bravo! -- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics, Wharton School of Business, author of Bargaining for Advantage: Negotiation Strategies for Reasonable People I have taught from previous editions for 25 years, and this new edition is even better, with new insights into conflict and new strategies that work. -- Susan Sgorbati, Director, The Conflict Resolution Program, Bennington College, Jones Chair for Social Activism. The Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Now extensively revised to incorporate recent practice and thinking, it lays out the process step by step, from first contact with the parties, to forging a resolution. The "Toolbox" section explains each concept and skill mediators need to guide the process, support the participants and help them reach decisions. Long a popular course textbook used by universities, high schools, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a down-to-earth guide for managers, organizers, teachers and anyone working with clients, customers, volunteers, committees or teams. Jennifer Beer, PhD , an anthropologist, trainer, and facilitator, mediates in communities and organizations and teaches Negotiation & Dispute Resolution at the Wharton School. Caroline Packard, JD , a family and organizational mediator and trainer, led Friends Conflict Resolution Programs for fifteen years, and was before that a corporate litigator. Eileen Stief was a key early developer of the Friends Conflict Resolution Programs model on which the Handbook is based, and trained a whole generation of mediators.