Steve is a typical customer service agent working in a not-so-typical department known as the Level Three team. Struggling just to survive the workweek at his stressful job, Steve tries to maintain his relationship with the sexy front desk worker known to the Level Three team as Black Barbie, while also trying to remain friends with his coworker Tasha, a flirtatious girl next door type that loves to keep Steve on edge.

As communication and other relationship problems enter into his and Black Barbie's lives, Steve struggles with his feelings for Tasha, who starts to look like a better option for him. While Tasha finds the notion of a relationship with Steve intriguing, she doesn't want to ruin the friendship she has with him and opts to get a taste of the group's newest employee, Terrance.

Amongst the love triangle, the Level Three department is making major changes which causes undue stress to all of the Level Three team members. Surrounded by zany coworkers such as the animated Muslim Malcolm, the unluckiest man in the world Pete, and Mercedes, who plays as the team's conscious, Steve must decide if he's going to risk it all for an attempted relationship with his best friend Tasha, or work things out with his sexy but vengeful girlfriend Black Barbie in this comedic love story. These are the people you call when you have problems. These are The Professionals.