Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index
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ISBN | 9783598243684 |
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Sprache | eng |
Cover | Fester Einband |
Verlag | De Gruyter Saur |
Jahr | 19970319 |
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