Offers guidance for training employees at various levels. This book shows you how to integrate a customer service focus and training into a variety of staff and volunteer interactions. This package includes role-playing suggestions and scripts for specific and difficult scenarios, as well as guidelines for establishing policies, and a glossary.
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ISBN | 9781555705602 |
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Sprache | eng |
Cover | Kartonierter Einband (Kt) |
Verlag | Neal Schuman Publ |
Jahr | 2006 |
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