The practical benefits of applying the techniques explained in "When Every Word Matters" go far beyond communicating with persons who are suffering from a psychosis. "When Every Word Matters" is about creating and expressing an attitude of empathy, which will prove useful every time when the way we see and experience things is different from the way our interlocutors do. Giving feedback, delivering bad news, dealing with unreasonable requests, criticism and complaints, conflict resolution, crisis communication, negotiating, mediating, coaching, motivating people, ... are some of the situations in which this attitude may make all the difference. The present document is a compilaton of public domain publications by the very best experts in the field? Amongst which : - Professor Tony Jonn, - Rose Mc Cabe - Stefan Priebe - Xavier Amador - Geoff Brennan - Gary Winship - Christina Theodoridou - Marshall Rosenberg - Liv Monroe - Peter M. Sandman