Grace, a family therapist, returns from a cruise to find that life has been upended by the COVID-19 pandemic. Her daughter's graduate program goes virtual, and her grandson on the spectrum is home 24/7 with school by Zoom. Her best friend, Katrina, contracts the virus early on but isn't recovering. On top of that, Grace is called to facilitate a COVID grief group, whose members express rage and sadness at the senseless deaths of people they love.


Meanwhile, Molly and Mike forge a long-distance friendship over Zoom. A young couple, Zed and Cherry, finds validation and connection in QAnon. And on another front, Theo, a respiratory therapist, questions the ethics of keeping oxygen-starved patients alive.


When We Lost Touch is contemporary historical fiction set during the first 18 months of a deadly pandemic. Ordinary people lose touch with friends, family, reality, and truth as they're caught in a war zone where most of the casualties are taken down by friendly fire. Kraus expertly weaves stories that portray life during a pandemic, providing a gripping, nuanced look at political, social, and medical challenges.