In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn't enough to differentiate your business-it needs to be designed for service from the ground up.
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ISBN | 9781681684055 |
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Sprache | eng |
Cover | Audio CD (CD/SACD) (CD) |
Verlag | Highbridge Audio |
Jahr | 2016 |
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